All Owners & Managers Agree — Customer Satisfaction is Key
However, many businesses do not have an effective solution to find out what their customers truly think. Introducing the Centrix system:
On-the-Spot Client Feedback With a Handheld Computer
Simple!
- Tap with the “stylus” right on the screen
- Can be completed in seconds
- Customizable questions and answers
- Clients do not need any prior computer experience
- Cannot be turned off or canceled by accident
Secure!
- Data is encrypted immediately upon input
- Once a survey is complete, the employee cannot view the results
- Handheld is “locked down” so that it only runs the survey software
- Full replacement policy available for the units
Safe and Accountable!
- Data is never sold or given to any other party — no exceptions
- Individual logins for each staff member allows for specific reporting by employee
- Manager logins have ability to cancel a survey as well as synchronize the data with the Centrix server
- Staff must enter a client ID or transaction number before starting the survey
- Unique confirmation number is generated at the completion of each survey for easy search
Instant!
- Data is immediately available for reports and analysis as soon as the synchronization is done
- Secure administrative access is web based — accessed from any location in the world
- Add, edit, remove, re-order the questions from the administrative web site
- Add, edit, remove staff and manager logins as well
- Optionally, the unit can be “locked” (and no further surveys can be started) if the client indicates that their overall experience was negative. Only a manager can unlock the handheld after talking with the client
Customizable!
- Visual charts and reports of the data are completely customizable based upon:
- Question
- Answer
- Staff
- Date range
- Within certain time frames
- Specific handheld(s)
- Search based on client transaction ID or the confirmation number
Validated!
- Allows you to make objective claims about the strengths of your business
- Centrix will issue a quarterly certified report summary
- Allows you to train your employees from a position certainty
- Please contact us for details of this process
Scalable!
- Usernames with access to the web site are scalable to fit your organization
- Access can be configured for Full Access, Read-only or Reports Only
- Questions and handheld settings can be determined by users will proper rights from above
Summary
- Extremely easy to operate
- Customizable and scalable
- Self-administrative and yet third-party monitored and validated
- Huge positive impact on bottom-line by keeping positive word-of-mouth revenues
- Instant and secure reporting
- Immensely valuable for growth, training, and focus
Requirements
- Windows 2000 or Windows XP
- Internet connection (broadband or dial-up)
- Palm Z22 handheld
- Palm Hot Sync software (comes with handheld)
Links for Further Details
- Centerpiece / Customer Briefing - Acrobat PDF
(if you need the freely available Acrobat Reader, please click here)
- Screen captures of the secure web administration access - Acrobat PDF file
- Sample Administrative Access - Username: demo — Password: centrix
© Copyright 2008, Centrix Business Diagnostics, LLC. All Rights Reserved.
